We ask that customers use our customer helpdesk for 24x7x365 support as this is our primary communication channel!
Please feel free to contact us if you have any questions, comments or concerns. We ask that all customers use the appropriate contact channel to receive the most efficient (and timely!) assistance. Sales enquiries will be responded to quicker through email as the forum is not monitored every minute of every day; but feel free to use whichever method you feel appropriate.
If unsure of something or in need of help it can be a worrying time so we have a number of customer support resources to ensure that all customers enjoy the best possibleexperience with us.
Knowledgebase
We have a well organised and constantly updated database of common questions, problems and procedures that can be used when seeking information about our services. Along with question and answer style entries it also contains many illustrated walkthroughs, terminology definitions and other helpful general resources for customers.
View the knowledgebaseVideo Tutorials
We have a selection of tutorials available for clients on various aspects of our hosting accounts. Feel free to browse through the archive below clicking the 'View' link next to any you would like to see.
View the tutorialsDocumentation
There are two different control panels installed on our server. Webhost Manager is used by resellers to administer their domains and cPanel® is used by end users to control almost every aspect of their hosting account. Manuals for both control panels are available here to view online or download.
View the DocumentationCommunity Forum
The forums are available for customers to ask questions and to meet other customers. Non-customers are welcome to examine the posts in the open forums but please remember that there are a number of hidden forums for customers only.
View the Community forumCustomer Helpdesk
Our online helpdesk keeps all tickets organised and efficient so we are able to respond and resolve any issue in the quickest possible time. Tickets can be submitted via our online form or email. In addition to this, all tickets are archived and available in the client billing section for future reference.
View the Customer helpdeskContact:
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Testimonial:
If any potential customers are looking at this, don't waste your time going anywhere else. These guys really are the business!
